Privacy policy
Plain-language privacy notice for visitors and customers of Starcon Auto Hub.
Last revised: 12 April 2026.
Who runs this website
STARCON AUTOMOTIVE CARE SDN BHD (Reg. No. 202401015432 (1567890-K)) operates this website at thestarcon.my. We are based at No. 18, Jalan PJU 8/3A, Bandar Damansara Perdana, 47820 Petaling Jaya, Selangor, Malaysia, and you can reach our data protection contact at info@thestarcon.my.
What information we collect
We only collect information you actively give us through the enquiry form (your name, contact email, mobile number, vehicle details and the message you write), together with limited technical information your browser sends automatically — IP address, browser type, the pages you viewed, and the time of your visit.
Why we collect it
- To call or email you back about the service enquiry you submitted.
- To maintain a workshop service record under your name and vehicle.
- To improve the website — using aggregate visitor statistics.
- To meet record-keeping requirements under Malaysian commercial and tax law.
Who we share it with
We do not sell personal information. We share it only with: our web hosting provider (data centre in Malaysia); our accounting and tax advisors; and government authorities when required by law. Marketing platforms are not used.
How long we keep it
Service records are kept for seven years to satisfy commercial-law retention obligations. Enquiry-form messages that do not become bookings are deleted within 90 days.
Your rights
You may ask us to confirm what data we hold about you, correct anything that is wrong, or delete information that is no longer needed for our service relationship with you. Send the request to the email above and we will respond within 14 working days.
Security
The website is served over HTTPS. Enquiry-form submissions are processed on our hosting infrastructure using a CSRF token to prevent forged requests. Customer records inside the workshop management system are accessible only to the workshop manager and the technician working on your car.
Changes to this policy
If we make any meaningful change, we will update the revision date at the top of this page and, where appropriate, post a short notice on the homepage. We encourage you to check this page from time to time.